Employee Assistance Programme, BHSF RISE
Offering you free 24/7 wellbeing, financial and legal support and advice.
Access BHSF Rise with our University-wide log in code: 208431
Our Employee Assistance Programme, BHSF RISE, gives you access to free personalised, on-demand advice and support from a team of mental health, financial and legal experts, 24 hours a day, 365 days a year.
Through this service you can access:
- 24/7 personal and highly confidential advice and support delivered by fully qualified experts on a wide breadth of services
- A GP 24/7 online or by phone
- Face to face and online counselling
- Personal financial and debt information and support over the phone
- 24/7 personal legal information and support over the phone
- Support for carers
- And much more.
No matter what level of support or advice you are looking for BHSF RISE can help and you will receive a dedicated case manager to guide you through the service until a resolution is reached. You will also have quick access to any specialist support you require, due to fast-track referrals, and access to a comprehensive set of online resources to use anytime you need them.
Learn more about the services
24/7 counselling & support
Fully trained counsellors and support specialists are available 24/7, 365 days a year to discuss any emotional, personal or work-related issues.
GP helpline
Guaranteed access to unlimited 24/7, 365 day private GP service providing advice, diagnosis, medication and referrals.
Care & special needs support
Access to expert independent advice and information. Dedicated advisors positioned to encourage and empower carers.
Financial support
Access expert welfare and debt advice.
Legal support
Free legal help, advice and support available 24/7, 365 days a year.
MyMindPal
A mental fitness app helping to keep your mind in tip-top shape.
Self-help workbooks
Free access to a wide range of self-help workbooks offering advice and guidance on a range of topics.
Podcasts & blogs
The place to go for a calming voice, positive health-hacks, advice and debunking of myths.
Ask Bill
Free and impartial help, advice and tips on how to reduce your utility bills, manage your money and deal with debt issues.
A closer look at BHSF Rise - care and special needs support
This service is provided by Grace Consulting
Grace Care Advisors
Grace Care Advisors have unrivalled knowledge of the care system and the care options and providers that are available to you, giving you the support you need to take the right actions and make the best care decisions for you and your family.
They are all specialists in their own field, such as nursing, care home management, social work and occupational therapy, and are highly trained to provide expert advice about all care issues in a professional yet empathetic way.
Grace provides fully independent care advice to help you make the best possible care decisions - from the first signs of needing care to an urgent situation.
Care advice on offer:
* Helping identify and understand care needs
* Advising how to best meet these needs
* The pros and cons of all care options, including care at home, sheltered housing, extra care, residential care homes and care homes with nursing.
* Managing the cost of care and state funding of care, including all benefits and entitlements.
* Care search - finding the best care providers, including care at home, supported living, residential care and nursing care, as well as short-term, respite and convalescent care.
Statutory service advice on offer:
* How to deal with the NHS and Local Authority and their roles and responsibilities
* The hospital discharge process
* Statutory processes and individual rights
Special Needs Advisory Service
Grace’s dedicated team of Special Needs Advisors provide expert advice for families and individuals of all ages facing special needs challenges.
Advisors will:
* Listen carefully to your concerns
* Establish the hopes and aims you have for your family member
* Help analyse the issues you face
* Provide expert advice, support and guidance to empower you to navigate processes and procedures to achieve the best outcomes.
The service includes:
* Support in securing appropriate educational provision
* Steps towards achieving relevant and timely assessments
* Help in identifying pathways for obtaining additional specific and specialised help
* Strategies and resources to manage behaviours that challenge
* Advice about independent living skills, supported housing and adult support services.
* Time and attention to listen and suggest answers to complex and stressful situations
* Explanation of rights and responsibilities, legislation and allowances.
Access BHSF Rise with our University-wide log in code: 208431
A closer look at BHSF Rise - legal support
When everyday problems turn into legal worries, it can be difficult to know where to start. Legal support from BHSF Rise is here to offer clear, confidential guidance to support you with a wide range of issues, including property, consumer, personal injury, and family matters.
Property & neighbour issues
Problems with neighbours or your home can be stressful and disruptive. The Legal Helpline can assist with queries such as:
* Boundary and fence disputes
* Noise and nuisance
* Building works and extensions
* Damage, leaks and shared services
* Trespass and access to your land
Consumer & contract problems
If something has gone wrong with a purchase or service, you may have more rights than you realise. The Legal Helpline can help you with:
* Faulty goods
* Non-delivery and cancellations
* Poor workmanship or services
* Issues with vehicles
* Contracts and agreements
Personal injury & accident queries
If you have been injured and someone else may be at fault, it is important to understand your rights. The Legal Helpline can advise on:
* Accidents in public places
* Road traffic accidents
* Medical treatment and surgery
* Injuries at work
* Injuries affecting your earnings
* Claims against an employer
Family & relationship matters
Family issues can be emotionally difficult and complex. The Legal Helpline provides sensitive guidance on:
* Separation for married and unmarried couples
* Children and maintenance
* Divorce and religious concerns
* Debts and finances on separation
* Occupation of the home
* Child contact and residence disputes
* Relocation with children
How the Legal Helpline can help you
The Legal Helpline can:
* Provide clear, practical guidance on your legal position.
* Help you understand your rights and responsibilities.
* Outline possible next steps, from informal resolution to more formal legal routes where appropriate.
* Support you in feeling more informed and confident about your situation.
Accessing the Legal Helpline
You can use the Legal Helpline if you need confidential legal guidance on any of the issues listed above; or simply want to check where you stand before taking any further action.
Access BHSF Rise with our University-wide log in code: 208431
General FAQs
Can I call from overseas?
Yes, you can access the services from abroad. However, please note that any call charges will depend on your individual network and the costs for using your mobile outside the UK (calls are free within the UK). If you're seeking a prescription, please be aware it can only be collected within the UK.
Can my family members use the RISE service?
Yes, your dependents are also eligible to use the services. However, please note that while the GP service is available to children, the counselling service is not offered to children.
What happens if my call isn’t answered?
While this is a rare occurrence, it is possible that exceptionally all call handlers are engaged. If this happens, we recommend calling back at a later time. If you require immediate assistance, please contact your HR representative or Campus Safety for support.
BHSF user testimonials
I first used the EAP as I’m a carer for a relative with vascular dementia and Alzheimer’s. I regularly visit them and was finding it hard to communicate with them as they no longer speak and are bed bound. So, I contacted the EAP to see what help they could offer. The next day I had a phone call from a company who offered me and my family support and sent me a lot of information on how to communicate with someone with my relative’s condition. I’ve also used it for myself when I was really unwell. I called my own GP and was told it was a 4 week wait, so I called the EAP as they have a GP service. I called at 09:30 and by 12:00 the GP called me back and by 12:15 I had a text prescription sent to my phone and by 2pm I had my medication. My daughter has also used this with the same excellent service. I would recommend using this service you have nothing to lose and everything to gain."
I was really impressed with the service I received from the BHSF Rise Legal service, The advisor was extremely professional, gave me lots of time to explain my situation and answered all my questions. I came away feeling positive, with several options to consider and I would definitely use this service again in the future."
Want to find out more? Watch the BHSF webinar recording
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